Return & Refund Policy
Updated at 2021-05-15
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Global Cybermind Technologies Pte. Ltd., that is responsible for your information under this Return & Refund Policy.
- Customer: refers to the company, organization or person that signs up to use the Global Cybermind Technologies Pte. Ltd. Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Global Cybermind Technologies Pte. Ltd. and use the services.
- Service: refers to the service provided by Global Cybermind Technologies Pte. Ltd. as described in the relative terms (if available) and on this platform.
- Website: site, which can be accessed via this URL: www.globalcybermind.com
- You: a person or entity that is registered with Global Cybermind Technologies Pte. Ltd. to use the Services.
Thank you for shopping at Global Cybermind Technologies Pte. Ltd. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Global Cybermind Technologies Pte. Ltd. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Global Cybermind Technologies Pte. Ltd., you agree to the terms set forth below along with other policies.
Order & Shipping Policy
- Typically processing of orders will be by the following business day after the payment has been confirmed.
- Normal shipping will take 3-5 business days.
- If you require the product urgently, you may choose to pick it up from our retail outlet or opt for our express delivery service.
- Cash payment is only available for in-store pick up option. Kindly visit our shop within 3 days from confirmation of your order. Availability of stock is not guaranteed once 3 days have passed.
If there’s something wrong with the product/service you bought, i.e, death on arrival products (DOA), you have 1 week from the date of delivery to contact us.
If you would like to return a product, the only way would be if you follow the next guidelines:
- The product physical condition has to be damage free; if we find any damage on the product you are not eligible for exchange or refund.
- Our technician will verify the issue or fault of the returned product accordingly to the guidelines set by product manufacturer or distributor, before we can provide any exchange or refund.
- Any change of mind will only be available on case-by-case basic. In such event, the original seal on the product packaging must be intact and there will be no full/partial refund. Kindly contact us within 3 days from receiving the product.
We at ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Global Cybermind Technologies Pte. Ltd. is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
Shipping of return product
Global Cybermind Technologies Pte. Ltd. is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping in the first place, the customer has to pay for the shipping in return. Alternatively, you may wish to visit us personally at our retail outlet as addressed below. In such case, any exchange or refund will be processed immediately after our technician verification as long as you reach us within 1 week from receiving the product.
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.